Risewell Homes’ Customer Care program is defined by the commitment, passion and experience that our Customer Care Team provides our family of homeowners. It begins with their first visit to a community and often extends years after their new house becomes a home. At the end of the day, we don’t just build homes, we help our customers move forward.
Homeowners of communities previously built under our legacy brand can rest assured that Risewell Homes continues to honor and perform under all existing homebuyer warranties in accordance with their original terms.
If you’d like to submit a warranty claim, please follow the process specified in your Limited Warranty. For your reference, here’s a short summary of the steps involved:
At risewellhomes.com or via the "Homeowner Central by Conasys" app. You will typically receive contact from your Customer Care Representative within 2 business days of submittal. Please include as much information as possible, pictures help!
A member of our Customer Care Team will inspect the issue.
If we determine the claim falls within the Limited Warranty, we will schedule repairs. Our goal is to complete agreed upon repairs within two weeks of your Customer Care Inspection, but please understand that we are still impacted by supply and labor challenges. Customer Care work is scheduled Monday-Friday between 8AM-4PM.
We will work to ensure that your home is left as clean as it was prior to the repair.
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